During this holiday season National Grid and local police departments received an increasing
number of calls from customers being targeted by billing scam artists and impersonators trying to gain
access to account information and entry to National Grid customers’ homes. The bill scams mirror
reports received by utility companies throughout the country where the scammers are demanding
immediate payment for electricity and natural gas bill balances and threatening immediate service shutoff
if payments are not received within an hour or two. If the customer has made a payment, the caller
will say that the payment has not been received and an immediate payment must be made. For the
most part the scammers are demanding that the customer secure a pre-paid debit card and provide the
account number to the scammer who then redeems the card.
National Grid does contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone. If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative. Payment can also be made by credit card or debit card without a representative’s assistance. Customers who have received calls demanding immediate payment and are asked for bank account information should contact National Grid immediately. To verify information and for any billing-related questions in New England, customers should call National Grid’s Customer Contact Center at 1-800-322-3223.